Returns made easy!

We know that returning items can sometimes be a hassle, but don't worry - we've made the process as easy and stress-free as possible!

It's that easy:

  • Original packaging: Please return your items in the original packaging to ensure everything arrives safely.
  • 14 days time: The goods must reach us within 14 days.
  • Faulty items? If there's a problem with your item, simply contact our customer service. We'll be happy to help!

Important to note:

  • To ensure that everything goes smoothly, please make sure not to remove stickers and labels and keep the clothing clean. Worn or soiled items, as well as Sale-Unfortunately, we cannot accept returns of products.

Your return process:

  1. Create a return: Simply visit our returns portal to create your return.

  2. Cost: The return costs only 8.99€ (within Germany), which will be deducted from the refund.

--> Returns portal <--

Refund made easy:

Once we receive your return, we'll process it within 5-7 business days. After that, it'll take just 4-6 business days for your refund to reach you!
Return shipping costs vary by country and will be deducted directly from your refund.

Important: Returns without registration will not be accepted

Unfortunately, if you return an item without prior notification and without using the official return label, problems may arise. Here's what could happen:

  • No acceptance: Returns made without prior notification and without the official return label will not be accepted.
  • No refund: Since the return is not recorded in our system, we cannot assign or process it, which means that no refund will be issued.
  • Delays: If the package arrives with us anyway, it cannot be processed due to the missing registration.

To ensure that your return is processed correctly and quickly, please always report it in advance via our Online portal and use the provided return label. This will help us process everything smoothly and get your refund to you as quickly as possible.

Important: Use the official return label

To ensure your return is processed smoothly and quickly, it's essential that you use our official return label. If you use your own return label, the following issues may occur:

  1. No Assignment: Without the official label, it may be difficult for our warehouse team to assign your return to your customer account. This will prevent us from processing the return.

  2. No refund: Returns made without our official return label will not be accepted by us. not acceptedIn such cases, we cannot provide a refund.

  3. Liability for loss: If you use your own label and the shipment gets lost on its way to us, As a customer you assume full liabilityIn this case, no refund can be made.

What happens if shipments cannot be delivered?

If a shipment is returned to us due to an address error or non-collection, we will be happy to resend it. Please note that additional shipping costs will apply. Alternatively, you can cancel the order – we will then deduct a small €10 processing fee from your refund.

Return costs:

country Shipping costs for returns in €
Belgium 17 €
Bulgaria 23 €
Denmark 20 €
Germany 8.99 €
Estonia 17 €
Finland 17 €
Frankrcalibration 17 €
Greece 24 €
Ireland 17 €
Italy 19 €
Croatia 17 €
Latvia 17 €
Luxembourg 17 €
Netherlands 17 €
Austria 17 €
Poland 17 €
Portugal 24 €
Sweden 24 €
Spain 17 €
Czech Republic 17 €
Hungary 17 €
Based on 3037 reviews
95%
(2876)
5%
(148)
0%
(10)
0%
(2)
0%
(1)
M
Perly Abendkleid Rosa
Madina F. (Denmark)
Dress from semode

The dress is very nice but there are a few things I don’t like about it. I don’t like that the top of the dress has pearls, Which is not sewn. The pearls are glued on the dress and they fall. When I receive the dress, most of the pearls were fallen off. And I’m scared to wear it because the pearls are falling off until the day of the party. The glue sticks to other parts of the dress and your hair also sticks to the dress. In my opinion you can wear the dress one to two times because of the pearls. Because of that, I think it’s a little bit overpriced.
The seller was nice and the shipping was also good. I received it fast and I would recommend you buying from the seller.

L
Lale Exklusive Abendkleid Lila
Linda Ü. (Germany)

Das Kleid war richtig schön und die Größe hat auch genau gepasst

E
Oriana Abendkleid Beige
Emel M. (Germany)
Sehr schöner kleid

Schnelle Lieferung , nette kontakt schöne sache

E
Aren Abendkleid Grün
Esma T. (Germany)
Supa

Supa Kleid top

S
Melek Abendkleid Grün
Silda B. (Sweden)
Melek dress

It was so beautiful and loved everything about it

F
Bella Abendkleid Beige
Fathima F.S.L. (United Kingdom)

Beautiful design and perfect fit

S
Rosmary Abendkleid Dunkelblau
Semanur R. (Germany)
Super schön

Das Kleid ist viel schöner als auf den Bildern! Passt perfekt bei Gr.38 (M) vielen Dank!

N
Classic Abaya Zweiteiler Beige
Neslihan Y. (The Netherlands)

Kelitesi çok güzel

A
Milea Abendkleid Khaki
Aytemur N. (Germany)
Nicht gut

Pelerinde ekleme var ama resimde tek parca olarak gosteriyor ve fermuarda yirtilma var cok pahalli bir elbise ve bukadar hasar olmamaliydi

S
Hima Brautkleid
Sakina L. (France)
Élégante

La robe est élégante, parfait pour une mairie à thème minimaliste, la qualité est impeccable, seul point négatif elle est transparente à l’avant prévoir une sous robe en dessous

G
Himaya Abendkleid Dunkelblau
Guler H. (France)

Merhaba size elbisem ile ilgili bir donüş yapmak istedim, elbise buyuk geldi ve icinde ki dikişler cok ozensiz dikilmiş denemek icin giydim taşları iki uc tanesi düştü bile daha nişanda giymedigim halde açık olmak gerekirse cok memnun kalmadim baska bir çözüm olmadigi için giyeceğim ama daha kaliteli bir beklentim vardi çok üzüldüm cunku zamanim dar .

5 Stars

5 Stars

S
Leyna Abendkleid Beige
Seriye D.

5 Stars

5 Stars

I
Finay Brautkleid
Ismail E.

5 Stars

5 Stars

5 Stars

5 Sterne

5 Stars

L
Sedef Chiffon Beige 03
Lina R.

5 Stars

5 Stars